Your TV Support

I Do Not Have My Username & Password. How can I Get Them?

If you do not have your username & password, please ask for them via the Live Chat on this site.

Also, your Provider ID will always be: 455

My Password is Not Working on the App. Why Not?

We just rolled out the new app few days ago. It’s a better app than the previous app but it still has a few bugs. Our developers are working hard to fix the few remaining bug as soon as possible. Sorry for the inconvenience!

If the app is saying your username & password is wrong;
Here is the sequence for you to try:

Close the app and re-open it.
Enter username, password & provider id.
(It will not work) Then…
Click the refresh button.
Now enter the username, password & provider id 2 more times back to back (do not refresh this time round)
It will work on the 3rd try. Remember, not to refresh between the 2nd and 3rd time.

I’m Getting No Allowed IP Address Message, Why is that?

There are 3 main reason for getting error message “Attempt to authenticate with no allowed ip address.”

One or more devices have been taken away from the primary service location.
- There is an ip lock on all accounts. Accounts are meant to service only one household.
- The exception is: one mobile device can leave the primary service location, either a mobile phone or tablet.
A Virtual Private Network (VPN) is in use.
- By design, VPN’s allow individuals to spoof their physical location—the user’s actual IP
  address is replaced by VPN provider—allowing them to bypass content filters.
  When multiple devices are connected to a VPN each device may receives a unique ip address. This will cause our system to deactivate your devices.
An allowed mobile device has been connected but has not been set to the primary device in our system.

Solution: Contact Us via Live Chat on this website and we will reset your ip addresse.

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